Privacy Policy

1. Introduction

Valex ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software application ("Valex") and related services.

2. Information We Collect

We only collect hardware identifiers. This is the only information we can see in our system.

While you may provide the following information when you interact with our services, all of this data is fully encrypted and inaccessible to us:

• Account information when you create a user profile
• Payment details when you purchase our software
• Communication content when contacting customer support
• Responses if you participate in surveys
• Contact information for newsletters or marketing

Our privacy measures ensure that:

• Contact information (email address, username) is fully encrypted
• Payment information is processed by secure third-party processors and is never stored on our servers
• Only hardware ID is visible to us for the sole purpose of license verification
• Any usage data is anonymized and encrypted

3. How We Use Your Information

We use hardware identifiers solely for:

• License verification and management
• Prevention of unauthorized access to licensed software
• Managing hardware ID resets when requested by users

As all other information is encrypted and inaccessible to us, we do not:

• Monitor individual usage patterns
• Track your activities within the application
• Use your data for marketing or advertising purposes
• Share your information with third parties for their own purposes

4. Data Retention

We retain your personal information for as long as necessary to provide you with our services and as required for legal compliance. You may request deletion of your account and associated data at any time by contacting our support team.

5. Data Security

We implement industry-leading encryption protocols to ensure that all user data (except hardware identifiers) is fully encrypted and inaccessible, even to our own team. This zero-knowledge approach means:

• End-to-end encryption for all user data
• Encrypted storage of any necessary system information
• Secure hardware identification protocols
• Regular security audits and updates

While no method of transmission over the internet is 100% secure, our encryption measures ensure that even in the unlikely event of a data breach, your personal information remains protected and unreadable.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to processing
• Data portability
• Withdrawal of consent

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: